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Privacy Statement

Preservation of your privacy is important to Newborns Vietnam, and we are committed to letting you know how we use your personal information and to making only responsible use of your data.

References to “we”, “us”, “you” or “our” in this Privacy Policy are references to Newborns Vietnam, a UK registered charity (registration number 1144562) and a company limited by guarantee (company number 07787718) and licensed to operate as an NGO in Vietnam (registration number (No.92/CVN-HD).

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679.


Your Information

1.1   We may collect personal information from you when you or your organisation enquire about our activities, register as a supporter with us, ‘opt-in’ to our Newsletter service, purchase something, apply for a job or medical or non-medical volunteering opportunity or otherwise provide us with your personal information.

1.2 The information we collect may include your name, title, email address, physical address, telephone numbers, job title, as well as information you provide in any communication between us.

1.3 We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least six years to comply with applicable tax or health and safety rules. Where processing of your data is based on your consent, such as sending newsletters to you when you have opted to receive them, we will continue to do so until your consent is withdrawn or we have another reason to believe that your consent may have lapsed, for example where we have notice that your contact details have changed or are otherwise no longer valid.

1.4 We may also collect information from you when you interact with us through third parties. This could be if you provide a donation through a third party such as Just Giving and provide your consent for your personal information to be shared with us.

1.5 We will also gather general information regarding the use of our website, such as which pages are visited most frequently. Only anonymous information and statistics will be used which do not identify individual visitors. This information helps us improve the services and information we offer on our website. We may use service providers to help us collect and analyse this information.

1.6 You are entitled to ask for a copy of the personal information that we hold about you and to have any inaccuracies in your personal information corrected. When you submit a request for your personal information, you are entitled to:

  • know what personal information we are processing or have processed.
  • request access, rectification or erasure of your personal information.

1.7 You have the right to withdraw consent from our services at any time.


How We Use This Information

2.1 Normally we will only use your personal information where we have your consent to do so (either given directly to us, or to a third party such as Just Giving) or because we need to use it in order to fulfil a contract with you (for example, because you have placed an order on our website).

2.2 We may process personal information if it is in the ‘legitimate interest’ of Newborns Vietnam to help us achieve our goal of saving lives by reducing neonatal mortality and promoting the health of newborn children and their mothers (provided that what the information is used for is fair and does not unduly impact your rights). Examples of where we have a legitimate interest include: using personal information for data analytics, conducting research to better understand who our supporters are, improving our services, or for complying with guidance form the Charity Commission.

2.3 We may your personal information where it is necessary to protect your or another person’s vital interests, for example where it is necessary for us to protect life or health. For instance if there were to be an emergency impacting individuals at a sporting or other event that we are involved with, or a safeguarding issue which required us to contact people unexpectedly or share their information with emergency services.

2.4 We have a basis to use your personal information where we need to do so to comply with a legal or regulatory obligation we are subject to.

2.5 We will not share your information for marketing purposes with companies or organisations other than Newborns Vietnam.



3.1   We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2   Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.

3.3 Due to the nature of our charitable activities, a significant part of our operations are conducted in Vietnam, where we have an operating office, and your personal data may be processed by our officers in Vietnam. Vietnam does not have the same data protection rules as the UK, however as a UK registered charity we remain bound by the UK’s data protection rules. We will not share your data with third parties in Vietnam other than with your explicit and informed consent, where the transfer is necessary for the establishment, exercise or defence of legal claims, or where it is necessary to protect your or another person’s vital interests and you are physically or legally incapable of giving consent.

3.4 If you have any concerns in relation to this policy or complaints relating to how your data has or may be used, please contact us using the details set out in Section 4, below.

3.5 You also have the right to make a complaint direct to the UK’s data protection authority, the Information Commissioner’s Office (ICO). The ICO can be contacted at: https://ico.org.uk/global/contact-us/.

3.6 You also have the right to raise serious concerns about us or our activities with the Charity Commission, which can be done via the following form: https://forms.charitycommission.gov.uk/raising-concerns/


Other Information

4.1   If you would like us to correct or update any information, if you would like information deleted from our records, or if you have any questions or wish to raise any concerns about this policy, then please contact us using the following details:

UK Address: 61 Wyatt Road, London N5 2JU
Telephone No.: 01392 770108

Vietnam Contact: Newborns Vietnam Project Office, Bệnh viện Phụ sản,
C/o 402 Lê Văn Hiến, phường Khuê Mỹ, quận Ngũ Hành Sơn, thành phố Đà Nẵng, Việt Nam

Email: suzanna@newbornsvietnam.org
Telephone No.: +84 (0) 510 393 3943
Telephone No.: +84 (0) 905 062 500

4.2   This privacy notice may be updated from time to time, so please check it periodically.

4.3   Links within our sites to other websites are not covered by this privacy policy.